Valtierra Carpet Cleaning Service, Inc. provides 24-hour water removal emergency services to the Weatherford and surrounding areas in Parker County.

Large amounts of water in a home or business can cause damage if not removed as quickly as possible. The sooner the water can be removed and the drying process started, the less permanent damage will be caused.

The first step is to remove as much of the water as possible with high suction vacuums. Then the drying process begins. Commercial grade fans and dehumidifiers are used for drying. The fans pull in the warm dry air and blow across the wet areas drawing moisture out through evaporation into the air. The dehumidifier takes the moisture out of the air. The water removed by the dehumidifier is drained into a sink or other drain.

Typically the average water removal job takes between 2 to 5 days. If materials have been exposed to water over a long period of time it may take 4 to 7 days. For us to achieve the best results, we need to closely monitor the dry out process. This may include moving, adding, or removing equipment and checking humidity and temperature readings. We have worked very hard at building a business where your responsibilities are very minimal There may be a few items we will need you to pick out such items as the floor covering etc. For the most part, you should be able to just go about your daily activities without much worry or concern.

Here are some frequently asked questions and answers about our 24-hour water removal emergency services and restoration process.

Q: Why does my house smell so bad?
A: Often times the humidity in your house has maybe doubled or tripled from what is normal and materials are wet that normally are not designed to get wet. If it has been 3 to 4 days since the initial water loss and you start smelling a souring smell, you may be getting bacteria forming. After we have dried out everything the smell should be gone.

Q: Do I have mold?
A: This is a very big concern. In most cases if the drying process can be started fairly quickly, you generally do not need to be concerned with mold.

Q: The equipment you have running is making the air feel muggy; can I open a window or door to let in fresh air?
A: Our equipment is increasing the rate of evaporation causing the air to feel wetter. Part of our monitoring process includes checking both the conditions indoors and out. If our technicians instruct you to open some windows that may mean that the conditions out side will help in the drying process; Otherwise, with the use of our high-tech. dehumidifiers you will notice much dryer conditions in 24 to 48 hours.

Q: Is it okay to keep the drying equipment running or do I need to do something with it?
A: The commercial grade equipment we use is capable of running for months without being shut off. The equipment will not overheat and should be fine. If you hear or smell anything which seems to not be normal, please unplug the equipment in question and call us immediately. A technician will be checking all equipment and dry out progress on a regular basis.

Q: Can I turn off the equipment at night?
A: No. We really need to keep the equipment running. Turning the equipment off may increase the chance of mold growth.

Q: What is restorative drying?
A: A few years ago the standard procedure was to remove any wet materials, replacing with new, Today, with much better equipment and training, our goal is to dry-out your structure, saving as much of the structure as possible.

Q: What is micro ban, and why do you apply this product.
A: Microban is an antimicrobial, which is designed to inhibit, destroy, or prevent the development of microorganisms. Many times we will use this product as a precautionary step. Your health is our main concern.

Q: Must I stay in my home during the dry out process?
A: Often you can stay in your home depending on the areas that are affected. You may lose the use of your bathroom, kitchen, etc. If you need to stay outside of your house, you may want to ask your adjuster about additional living expense or ALE coverage.

Q: How do you know when everything is dry?
A: We use high tech moisture meters designed to specifically check for proper moisture content. We will not repair or cover up any areas, which may still be wet. We are trained and certified in water damage, providing you with the best quality of service and giving you the peace of mind that it will be dried out properly.

Q: Why is it so dry in my house?
A: It is our goal to get the air in your house as dry as possible by doing this it speeds up the drying process; however, it may feel dryer then you may be used to. You may also need to water any plants more often.